About the Program
We own, maintain, repair, and insure the entire system — similar to contracting ADT or DIRECTV. You subscribe to energy, not equipment.
Contract & Terms
You may cancel after 36 months. The full agreement runs 10 years, which protects you against future utility rate increases.
No. There is no lien. This is not a loan.
Your max exposure is 36 months. If the new homeowner subscribes to Terra, you get a $500 gift card.
We remove the system at no cost and repair anything the system caused.
Solar & Battery
Yes — a whole-home battery is included standard at no additional charge, starting at 19.6 kWh and expandable up to 40 kWh depending on your home's needs.
No, you remain connected to the grid and typically pay a small monthly minimum (for example, FPL runs about $25–$30/month).
We size systems to your home's consumption based on your 12-month usage history before installation, using net metering.
Yes. Your whole-home battery keeps your home running during an outage — including large appliances like AC — for as long as the stored charge lasts, then recharges the next day with solar.
Installation & Maintenance
Give us notice and we'll uninstall and reinstall at no cost to you, subject to the qualifications in your agreement.
Our commitment is that your system stays up and running. If it's down for any reason you didn't cause, you won't be charged for that time.
Installation itself typically takes only a few days. What takes longer is permitting, which depends on your municipality. We keep you informed from signup through activation.
For as long as you're a customer — we handle all maintenance and repair.
About the Program
TerraOne is Terra's electricity service for customers in Texas. It brings your electricity service and your Terra solar subscription together under a single program.
Yes. Texas has a deregulated electricity market, which means customers choose their own Retail Electric Provider (REP) rather than being assigned one automatically. As part of TerraOne, we become your REP and now handle your electricity service, solar panel system, and subscription.
Yes. Terra continues to be your main point of contact for your solar panel system, installation, and any questions about your account. Our Utility Department within the TerraOne program handles the regulated side of your electricity service, including billing for electricity usage and compliance with Texas utility rules.
Billing
Once your solar system receives Permission to Operate (PTO), you'll see two separate invoices: one for your electricity service through TerraOne, and one for your Terra solar subscription. These are two distinct services, not a duplicate charge — together they replace what you used to pay to your previous electricity provider.
PTO is the official approval that allows your solar system to begin operating and producing power for your home. Until PTO is granted, your system is installed but not yet active.
It's possible. Most projects receive PTO within about 45 days of enrolling in TerraOne. If your project takes longer, you may receive an electricity bill before your solar system is active. During this transition period, eligible customers receive a 15% discount on their electricity bill to help offset the difference until their system is up and running.
Solar & Battery
Net metering credits you for any excess electricity your solar system generates and sends back to the grid. Texas doesn't use a one-to-one net metering model like some other states — instead, the credit you receive (your "buyback rate") is set by your specific plan. You can find your buyback rate on your invoice.
Your buyback rate is the rate you're credited for excess solar energy your system sends back to the grid. It's set based on your plan at the time you enrolled and can be found on your invoice.
If your system includes a battery, it operates in self-consumption mode: it charges during the day when your solar production is high, and discharges in the evening or during periods of high demand — helping you rely less on the grid and generate additional credits on your bill.
Understanding the Texas Electricity Market
Texas has a deregulated electricity market. Unlike states with a single fixed utility (such as Florida), Texas customers choose their own Retail Electric Provider. The poles and wires in your area are separately owned and maintained by a Transmission & Distribution Utility (TDU), such as CenterPoint or Oncor, regardless of which REP you choose.
ERCOT operates the electric grid and regulates the wholesale power market across most of Texas.
A Transmission & Distribution Utility (TDU), also called a Transmission & Distribution Service Provider (TDSP), owns and maintains the physical poles and wires that deliver electricity to your home. Companies like CenterPoint or Oncor handle this regardless of which REP you choose, and they're responsible for restoring power when an outage is caused by the grid itself.
Getting Help
If the outage affects your whole neighborhood or is related to the electric grid itself, that's handled by your local TDU (such as CenterPoint or Oncor), not Terra. If you're not sure, contact Terra and we'll help you figure out the right next step.
For questions about your electricity bill, TerraOne contract, or payment, contact our Utility Department — Email: terraenergy@poweredbylight.com / Phone: 855-500-2505. For anything related to your solar panel system or your Terra subscription, contact Terra.
Contact Terra — Phone: 305-260-7000 / Email: customer@terraenergy.io — our team handles your solar system's performance, warranty, and any technical questions.
