Storms happen.

Your Terra system is built for this, and so are we.

Storm Ready — Terra Energy
Before the Storm During the Storm After the Storm My System Got Damaged
Good to know
Why your system can handle this

Your solar panels are built strong. They follow the safety rules for wind and weather where you live, so they're made to handle storms like this. You don't need to do anything to protect them.

Want more detail
In Florida, your panels and the frame holding them are installed to meet local wind and building rules. In Miami-Dade and Broward counties, that includes a special approval called an NOA. Everywhere else in Florida, it follows the state building code. In Texas, your system meets the wind-speed rules in the Houston Amendments (or your local equivalent), based on your exact address. These rules exist so home solar systems stay put through high wind, heavy rain, and storms.
Step 1
Before the storm
Have a battery?

When a storm appears likely to cause a power outage, we'll switch the battery to Backup Mode to conserve power for you, in case the lights go out. You don't have to do anything; we do this for you and we'll text or email you when it happens.

Your electric bill might go up a little while the battery is charging up. It goes back to normal once the storm passes.

No battery?

There's nothing for us to switch on your end. Just make sure you've got our number handy.

Curious about adding battery backup? Join the waitlist. Please note: joining this waitlist doesn't guarantee a battery can be installed on your system. Battery eligibility depends on your system's compatibility and battery hardware availability. Our team will review your system and reach out to confirm eligibility when batteries become available.

A few easy things to do either way:

  • Save our number: +1 305-260-7000 or customer@terraenergy.io
  • Leave your panels alone — no need to cover or remove them, they're built to stay put.
  • Mid-install? We'll reach out directly if the storm changes your schedule.
Want more detail
Your battery normally runs in Self-Consumption mode, using its stored power to help lower your daily bill. Ahead of a storm, we switch it to Backup Only mode instead, so it holds its charge in reserve for an outage rather than using it for everyday savings. We make this switch remotely, about 72 hours before the storm is expected to arrive, and you'll get two messages: one letting you know it's coming, and one confirming it's done.
Step 2
During the storm

If the power goes out, your solar system automatically shuts off. That's normal, not a problem — it's a safety feature that protects the crews working to fix the power lines.

Your solar turns back on by itself once the grid is back up. Nothing for you to do.

Curious about adding battery backup? Join the waitlist. Please note: joining this waitlist doesn't guarantee a battery can be installed on your system. Battery eligibility depends on your system's compatibility and battery hardware availability. Our team will review your system and reach out to confirm eligibility when batteries become available.
Want more detail
This automatic shut-off is called anti-islanding protection. It's a required safety feature on every grid-tied solar system without battery backup. It stops your system from sending power back into lines that repair crews may be working on.

If the power goes out, your system automatically switches to your stored battery power. Things like your fridge, lights, phone chargers, and Wi-Fi keep running.

Going easy on the big power users below helps that stored power last longer.

Use as normal
  • Coffee maker
  • Phones & chargers
  • TV
  • Fridge
  • Lights
  • Wi-Fi & router
Go easy on these
  • A/C
  • Space heater
  • Washing machine
  • Dryer
  • Dishwasher
  • EV charging
Want more detail
With battery backup, your system is built differently. Instead of shutting off completely, it safely isolates from the grid and keeps running on your battery and solar production together — which is exactly what Backup Mode is for.

One more note: on cloudy or stormy days when your power is still on, your panels will still make some electricity, just less than usual.

Step 3
After the storm
  • Once it's safe, we'll switch your battery back to normal. You don't have to do anything.
  • You can check your panels from the ground — just don't climb on your roof.
  • See some leaves or branches up there? That's okay, it won't hurt your system, though it might make a little less power until it's cleared.
  • Think something's actually wrong? Go to "My System Got Damaged" below.
Want more detail
We switch your battery back once we've confirmed it's safe and the grid is stable — usually within 24–48 hours.
If needed
My system got damaged

See something wrong? Here's exactly what to do:

1
Call or email us right away: +1 305-260-7000 or customer@terraenergy.io
2
Don't climb up or try to fix anything yourself.
3
If it's safe, take a few pictures from the ground and send them to us. This helps us help you faster — sometimes we won't even need to send anyone out.
4
We'll look at your case and tell you exactly what happens next: a repair, a replacement, or help with insurance.

There's no single timeline since every case is different, but we'll keep you posted the whole way.

Want more detail
Every situation is a little different, so our team reviews each report individually. Depending on the extent of the damage, your specific agreement, and your local conditions, we'll walk you through what happens next, whether that's a repair or a replacement.
Questions anytime? Call or email us: +1 305-260-7000  ·  customer@terraenergy.io