



We own, maintain, repair, and insure the entire system through Light Energy LLC (PUCT Certificate No. 10340). It's similar to subscribing to ADT or a satellite TV service — you get the equipment and the service, we handle the rest.
You may cancel after 36 months with a 1.9% annual adjustment. However, the agreement is ten years to protect you against excessive rate increases.
No. there is no lien. This is not a loan.
We can transfer the subscription to the next homeowner.
We remove the system at no cost and fix anything the system caused.
Our commitment to you is that your system is always up and running. We are driven by customer satisfaction. If, for any reason, your system is down (unless you caused it directly), you would not be charged for that time.
One subscription, two line items: your TerraOne subscription (with your monthly VPP battery credit applied) and a separate charge for any grid-drawn power. Your personalized rate is based on your roof, shading, and usage — we'll show you your specific numbers during your review.
Yes. Your system includes a 40 kWh whole-home battery, so when the grid goes down, your entire home stays powered — not just a few essential circuits.
The install itself typically takes a few days. Permitting timelines depend on your municipality — we'll keep you updated from signup to activation.
For as long as you remain a subscriber — we handle all maintenance and repair.
Your battery covers you first; if it's depleted, you draw from the grid as usual.
No. TerraOne is a bundled solar + battery subscription — we don't offer standalone provider-switching without the system. The solar and battery are what make your rate and backup possible.
2085 NW 2nd Ave, Miami FL 33127
For Customer Service: Call or Text: (305) 260-7000
Or Email Us Here: customer@terraenergy.io
